At V4ORGANIC MART , customer satisfaction is our priority. We take utmost care in ensuring product quality, packaging, and delivery. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund
Due to the nature of food products, refunds or replacements are accepted only in the following cases:
- Damaged product at the time of delivery
- Incorrect product delivered
- Manufacturing defect or quality issue
2. Reporting an Issue
Customers must report any eligible issue within 24–48 hours of receiving the product, along with clear images or videos of the product and packaging as proof.
3. Non-Refundable Items
Refunds will not be provided for:
- Opened or used food products
- Change of mind or taste preference
- Incorrect address provided by the customer
- Delays caused by courier services or unforeseen circumstances
4. Refund Process
Once the issue is verified and approved, we will:
- Replace the product or
- Initiate a refund to the original payment method or wallet, as applicable
Refunds will be processed within 7–10 working days after approval.
5. Cancellation Policy
Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.
6. Contact for Refund Requests
For refund or replacement requests, please contact V4ORGANIC MART through our official communication channels with your order details.